Terms & Conditions

TERMS AND CONDITIONS FOR THE SALE OF GOODS VIA THE "BELIER.CO.UK" WEBSITE

In this data protection policy Belier, Belier.co.uk or we/us/our means Hermineh Cherchian of 8 Beverley Road, Chiswick, London W4 2LP, trading as Belier or Belier.co.uk.

THESE TERMS AND CONDITIONS APPLY TO ANY CONTRACT BETWEEN US FOR THE SUPPLY OF GOODS ON THIS WEBSITE. TO PROTECT YOUR OWN INTERESTS PLEASE READ THE CONDITIONS CAREFULLY BEFORE ACCEPTING THEM. IF YOU ARE UNCERTAIN AS TO YOUR RIGHTS UNDER THEM OR YOU WOULD LIKE ANY EXPLANATION ABOUT THEM PLEASE WRITE TO OR EMAIL OUR CUSTOMER SERVICE DEPARTMENT, AT THE ADDRESS OR EMAIL ADDRESS SET OUT BELOW.

8 Beverley Road, Chiswick, London W4 2LP

customer.service@belier.co.uk

IF YOU WISH TO PROCEED ON THE BASIS THAT THESE TERMS AND CONDITIONS APPLY TO ANY ORDER YOU PLACE ON THIS OR ANY SUBSEQUENT OCCASION ON WHICH YOU ACCESS OUR WEBSITE USING THE PASSWORD YOU WILL SELECT AS PART OF YOUR REGISTRATION PROCESS, PLEASE CLICK ON "ACCEPT" BELOW. IF NOT, PLEASE CLICK ON "REJECT" TO END THIS SESSION.
IF YOU WISH TO RETAIN A HARD COPY OF THESE CONDITIONS OR SAVE THEM ON YOUR COMPUTER PLEASE USE THE PRINT OR SAVE FUNCTIONS FROM YOUR WEB BROWSER.

Introduction
1. You will be able to access most areas of our website without registering your details; however you will be required to register your details to gain access to certain areas and functions of our website.
2. These terms and conditions may be revised from time to time and you should check our website to review any new terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of our website. If you do not wish to accept any new terms and conditions after we have given notice of them, you should not continue to use our website.
Products
1. Some of our products are uniquely hand-made or crafted and therefore may vary slightly from their photographic representations.
Registration
1. To register with Belier.co.uk you must be over eighteen years of age. By submitting an order you warrant that you are over eighteen years of age.
2. Each registration is for a single user only and we do not permit sharing your user name or and password with any other user or multiple users on a network.
3. Responsibility for the security of passwords issued rests with you and if you know or suspect that your password is known by someone else, you should contact us immediately.
4. We may suspend or cancel your registration for any reason at any time at our discretion.
Ordering from our website - The contract between us
1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
2. Once payment has been received by us (and assuming we wish to accept your order) we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. We are under no obligation to accept any order that you place with us. If we do not send an email to you confirming that your order has been accepted, this means that your order has not been accepted.
3. Our acceptance of your order brings into existence a legally binding contract between you and us. Unless and until we accept your order, there is no contract between you and us for the sale and purchase of any goods. However, by using our website, you agree to be bound by these terms and conditions in all other respects, and your agreement to these terms and conditions gives rise to a legally binding contract.
Price
1. The prices payable for goods that you order are as set out in our website.
2. You will be required to pay extra for delivery. A guide to our delivery charges are set out in our website, but the definitive charges will be as in the final order confirmation.
Delivery of goods to you
1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order and as far as reasonably possible in line with delivery details given on the website.
3. We deliver to UK and EU countries only. It may not be possible for us to deliver to some locations.
4. Next Day UK Delivery is only available for orders placed Monday – Friday before 12pm within the UK. Exceptions may apply to some UK postcodes.
5. Next Day UK Delivery does not apply to any Stepan Terteryan products. Delivery time for Stepan Terteryan products can take up to 4 weeks as they are custom made to order products.
6. Delivery times and dates are only an estimate and we will not be liable for any loss or costs arising due to delayed delivery.
7. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Cancellations and Returns - Right for you to cancel your contract
1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
2. You cannot cancel your contract in the following circumstances:
  1. If the goods have been used
  2. If the goods’ tags and labels have been removed
  3. If the goods are custom made
  4. If the goods are products, which by reason of their nature cannot be returned, e.g. earrings and underwear for hygiene reasons.
3. To cancel your contract you must notify us in writing, which includes electronic communications in accordance with clause 20.
4. If you have received the goods before you cancel your contract then unless, under clause 6.2, you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation by us
1. Although we make every effort to ensure that the prices, descriptions and other details of the goods offered on our website are accurate, mistakes may occasionally happen. We reserve the right to cancel any order for items where any such mistake has occurred, even after we have accepted the order. However, where pricing is concerned, if the correct price is lower than stated we will process your order and charge you the lower price. If the correct price is higher we will notify you of this by email and give you the option of paying the higher price. If you do not wish to pay this, we will cancel your order.
2. Without prejudice to generality of clause 7.1, we also reserve the right to cancel the contract between us if:
  1. We have insufficient stock to deliver the goods you have ordered;
  2. We do not deliver to your area; or
  3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers.
3. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for loss or disappointment that you may suffer as a result of cancellation.
Liability
1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
3. If you notify a problem to us under this condition, our only obligation will be, at your option:
  1. to make good any shortage or non-delivery;
  2. to replace or repair any goods that are damaged or defective; or
  3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2(c) above.
5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at customer.service@belier.co.uk and all notices from us to you will be displayed on our website from time to time.
Events beyond our control
1. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
1. You acknowledge and agree to be bound by the terms of our privacy policy. Click here to view our privacy policy.
Third party rights
1. Except for our employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing law
1. The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Copyright and other intellectual property rights
1. We own the copyright in all material displayed on this website. We are happy for you to download and save or print any web pages or order forms to assist you in making purchases from the site or to provide you with records of your purchases or of items you wish to buy. However, you must not copy, download or distribute any pages of our website for any other purpose.
Linking and third party websites
1. You must not insert any links to other sites on our website or add any material to it or alter any of the material on it without our permission.
2. In some cases, we may provide access to websites owned and/or operated by third parties. We have no responsibility for the conduct, content or operation of those websites, or any purchases that you make from them. In all cases, your use of those websites and your dealings with the third parties who own and operate them will be subject to the separate terms and conditions that apply to them.
Access to the website
1. You should be aware that we cannot always guarantee access to our website, since access over the internet can sometimes be affected by technical failures or third party activity (such as the transmission of viruses and other malicious acts) outside our control. In addition, from time to time we may have to suspend service on our site in order to make changes to it or to correct technical problems that have arisen.
Electronic communications
1. You agree that communications between us relating to this website and the purchase of any items from it may be made by electronic mail, and that for all purposes a communication by electronic mail is to be considered a communication in writing.
2. Our main contact electronic mail address is set out on our contact details page, and in addition for certain special purposes you will need to use different electronic mail addresses to contact some of our departments. In this case, the web page for the relevant service will show the correct address to use. We will always contact you at the electronic mail address you have given us when registering as a user of our site.
3. When either of us sends the other an electronic mail to the correct address, the sender can assume that it has been received as soon as the recipient is able to access it. We monitor our electronic mail boxes regularly and we would ask you to do the same to make sure that all messages are read as soon as possible after receipt.
Unlawful material and/or activity on our website
1. If you identify:
  1. any material on our website which you consider:
    1. Infringes your or someone else’s copyright; or
    2. Is defamatory, obscene or otherwise illegal; or
  2. any article for sale on our website which contains such material; or
  3. any other unlawful activity connected with our website,
    please notify us immediately by email at this address: customer.service@belier.co.uk
2. In your notice please send us full details of the material, or material and article, or activity you are complaining about, its location on our website, and your full name and address (including both your postal and electronic mail address) so that we can, if necessary, contact you for further information.
Credit checks
1. On this site we require you to pay for your purchases by providing us with a credit or debit card that we will charge to obtain payment when we ship the goods you order.
2. You will be asked to provide us details of your chosen card each time you fill in your order. We reserve the right to check your credit with any credit reference agency.
3. If we are unable to charge your designated card, we will not ship the goods but will contact you by email and ask you to contact your card issuer to resolve the matter or to provide us with alternative satisfactory means of payment.
4. If you have continued difficulties with payment methods, or your credit reference is unsatisfactory, we may cancel any outstanding orders and your registration as a user of this site.
5. You agree to indemnify us fully, defend and hold us, and our employees or representatives, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

Belier Shop